Refund policy

Returns
Unfortunately, we are unable to accept returns or offer refunds unless the product is damaged, of insufficient quality, or resulting from an incorrect order.

To complete your return, please contact us using any of the methods detailed on the Contact Us Page.

For any incorrect orders, please notify us as soon as possible after delivery so we can rectify the problem and preserve the frozen state of the product.

Please do not send your purchase back to the manufacturer.

Refunds (if applicable)
Once your product is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gemma@gbdog-grooming.co.uk.

Exchanges (if applicable)
We will only exchange Dried Treats that are unopened and within the manufacturers recommended use by date. We cannot exchange frozen products. To exchange, please send us an email at gemma@gbdog-grooming.co.uk. Alternatively, we may be able to collect your item and exchange with your next delivery.

You will be responsible for paying for your own postage costs for returning your item. Postage costs are non-refundable. If you receive a refund, the cost of return postage will be deducted from your refund.